Assistance 24/7
Our member service is available 24/7 in case of emergency and will contact you to offer help if your exchange is cancelled.
COVID Guarantees
Your peace of mind is our priority
In the complicated context of the COVID-19 pandemic, we have strengthened our guarantees to allow you to organize your vacation with peace of mind, thanks to 100% flexible cancellations.
Our support in the event of cancellation due to COVID-19
Replacement housing
If your host can no longer accommodate you, we will find you a replacement exchange if you still wish to travel and the region is not subject to travel restrictions.
Retrieval of GuestPoints
If your exchange is cancelled due to COVID-19 restrictions, the GuestPoints will be returned to the guest and the host will also receive the same number of GuestPoints.
Second year guarantee
If you are looking for exchanges but can’t find any during your first year of membership, we will offer you the second free of charge. For more information, click here.
HomeExchange Collection, the ideal solution for a safe vacation
100% flexible cancellation guarantee
Our member service supports you throughout your exchange and is available 24/7 in the event of an emergency or cancellation due to COVID-19.
A safe vacation
Cleanliness issues have always been important to us and are particularly important at the moment. We have developed partnerships with professionals to help guide you on these topics.
A home just for you and your family
No need to wear a mask as soon as you leave your room, no risk of passing strangers in the hall! You are on vacation and can make yourself at home, with all the comfort and privacy you need.
Local travel in the spotlight
We facilitate local exchanges, thanks to our local search feature and a highlighting of homes near you on your home page.
Last-minute travel
You can easily organize your exchanges at the last minute or plan them months in advance: you choose according to your desires and travel style.
Long-term exchanges
The membership is paid once a year with no additional fees. This provides the perfect opportunity to organize long-term exchanges to work from anywhere in the world.
More questions about HomeExchange Collection guarantees?
Learn all about our guarantees and support.