Do you have more questions about our HomeExchange guarantees?
HomeExchange COVID Guarantees
Organize your next vacation with peace of mind
Our Covid guarantees are no longer valid
For any questions regarding our current guarantees, click here.
Nervous about planning a trip during a global pandemic? We've made our guarantees even even better so you don't have to worry. You can make stress-free vacation plans safe in the knowledge that if you have to cancel due to COVID-19 restrictions, we've got you covered.
What happens if I need to cancel an exchange?
24/7 Support
Our member support team is available 24/7 to assist members in cases of emergency and will contact members to help with exchange cancellations.
GuestPoints Refund Policy
If an exchange is cancelled due to COVID-19 we will return the GuestPoints back to the guest and will award the host with an equal amount of GuestPoints.
Home Replacement
If your host can no longer welcome you into their home, HomeExchange will help you find a replacement home exchange if you still wish to travel and that there are no current travel restrictions in the area.
Second Year Free
Members that are not able to organize an exchange in their first year of membership are awarded a second year for free. One extra year to organize a dream vacation with your loved ones.
Why is a HomeExchange vacation the best way to travel?
Flexible cancellation policy
From our generous GuestPoints refund policy to our home replacement help, if your exchange has been cancelled, our member support team is here for you.
Safe vacations
We know that cleanliness will be an important consideration when you're ready to travel safely again. Learn how HomeExchange is a responsible, safe way to travel for a worry-free vacation.
A private home just for you and your loved ones
No need to wear a mask as soon as you leave your room, no risk of bumping into strangers in the lobby: you are on a vacation with all the comforts and benefits of your own home.
Free to sign up and search
It's free to sign up and start conversation with other members to organize an exchange. Only after you find and exchange will you need to activate the annual membership.
Easy on the wallet
For just $220/year, you can travel as many times as you want, with whoever you want, wherever you like, while still benefiting from all our HomeExchange guarantees.
Spotlight on local travel
HomeExchange makes it easier for you to find local exchanges just a few hours from your home thanks to our specific local search feature and detailed dashboard.
Last minute vacations
It's easy to organize last-minute exchange with HomeExchange, there will always be members feeling like you (or you can plan them months in advance, it's up to you!).
Long breaks in remote places
Our yearly membership means no nightly fees. Take advantage of the new flexible remote policies and organize long term exchanges in new and exciting places.
More questions?
Need more info about organizing an exchange during a pandemic?
Check out our tips on how to update your home listing to better improve your chances of finding an exchange during a global pandemic.
Want to know how our community of members is managing during these difficult times? Join our FB groups and chat with them!