Is HomeExchange Worth It?

Is HomeExchange worth it? If you're looking at the financials alone that question is easily answered. Becoming a member of our global network and unlocking unlimited exchanges for an entire year costs just $220 dollars. The math is easy, because for the cost of just one or two nights in a hotel, you could travel year round to an unlimited numbers destinations without any additional costs for accommodation. Worth it? More like the deal of a lifetime!

But what about the rest of the details of HomeExchange? If you're new here, you may have some questions you still want answered. Let us dive into a few to assure you that our community membership is worth it.

Is customer service reliable?

Our customer service is something we pride ourselves on at HomeExchange. We've gone to great lengths to make sure you receive the best support possible. We are here to answers your questions, give you tips, and problem solve in the rare event it should arise.

If you still have doubts, do not hesitate to check our Trustpilot page to read more of our members' reviews. Here are some recent experiences shared about our support team:

"HomeExchange staff [is] very responsive and always helpful. I’ve had two instances where I needed their help and both of my situation‘s were resolved to my satisfaction. I have found that the HomeExchange staff are people who can be trusted to follow through and resolve issues. Not to mention, the entire HomeExchange concept is amazing. It is remarkable that you can spend your vacation all over the world and not have to pay out-of-pocket for lodging. It stretches your travel dollar in an exceptional way." Steve, Italy

"I have been very pleased using Home Exchange. The website is easy to navigate and sends helpful prompts when people are looking at my home. I have needed help from their customer services team a couple of times and they always respond quickly and sort out whatever problem I have had. I would definitely recommend this site to anyone who is interested in home exchanges." Lisa, Great Britain

We are always there for you before, during, and after your travel, 7 days a week and year round, including holidays. We're never far and just an email away! Through combined efforts, we guarantee that you will receive the highest quality support from our Team. In the case you have any emergencies, our Happiness Team is available 24/7 in 7 different languages to give personalized assistance that's priceless to guests.

Is paying for guarantees on HomeExchange worth it?

Our HomeExchange guarantees are part of how we assure a great travel experience for hosts and guests. With a HomeExchange membership, you're guaranteed 12 months of worry-free exchanges with the guarantees already included in the membership price. Our membership covers the bases so that you don't have to weight the pros and cons of add ons when considering an exchange. The guarantees included in our memberships cover you as a host and a guest. In the event of a problem, HomeExchange is your designated contact and intermediary, and we will play the role of mediator in order to find a solution to your situation.

• As a guest, we offer a compensation of up to 840 USD/week in case of cancellation by the host, if we cannot find a replacement exchange accommodation. If your host's accommodation is not suitable, HomeExchange will offer you an alternative solution. Plus, HomeExchange covers property damage up to $1,000,000 USD over and above the $500 USD deductible (taken from your deposit).
• As a host, the deposit of up to $500 is payable by your guest for minor damage and HomeExchange covers property damage up to $1,000,000 and covers you in the event of theft. These guarantees are included in all finalized exchanges that are carried out with a valid membership.

Are the places cleaner and nicer than rentals?

While the notion of cleanliness is universal, the details can be discussed. We know the importance of cleanliness when it comes to feeling comfortable away from home which is why it's of great importance to us and our members. You can see feedback for members from past hosts and guests to reassure you and your expectations for cleanliness when traveling to others homes. Our best advice for a great exchange is to scrupulously apply the cleaning conditions discussed and agreed with your host beforehand. This will ensure a positive experience for everyone and help keep both your homes in tip-top condition for your arrival and return.

"Nice" is also a very subjective notion when it comes to homes and rentals but if you've suggested an exchange with another member you've already had the chance to learn a lot about their home beforehand, all of its amenities, location, and so forth. One thing we can say for certain though when it comes to a HomeExchange vs. a vacation rental, is that it's definitely nice to have all the comforts of a real home at hand. Your host likely lives in the home full or part time, so they have everything you'll need on hand for daily life. They know the ins and outs of their home and how to make it comfortable. Plus, there are lots of perks to enjoy, like lending each other equipment for sports, children, pets, and more as long as both parties are willing.

Is there a large selection of homes?

HomeExchange is proud to offer a very extensive selection of homes in our network so you can find great exchanges all of the world. In total, you have access to over 270,000 homes in more than 145 countries.

Those homes comes in all shapes and sizes! From single rooms, to apartments, to entire homes you can find all types of homes in our network. With so many possibilities it's no wonder that an exchange is finalized on our site every 2 minutes. We're sure with the large selection of homes in our network you'll find a great match wherever you want to travel.

Still wondering if HomeExchange is worth it?

Still wondering if HomeExchange is worth it? Then let's chat more! Like we said, our support team is always here to answers your questions and manage your concerns.

You can also find all the information you need on our different platforms:

• You can explore our FAQ page where you'll find detailed answers to all sorts of questions you might still have and scenarios that may arise.
• Our forum is also a great place to exchange with members and staff, where you can ask questions and join the discussion about all things HomeExchange. It's a great place to connect, get answers, and get a feel for the spirit of our community. We would love to hear from you there!
• In the meantime you can read over 10,000 reviews from our members about their HomeExchange experience over on TrustPilot, where we're proud to say we've earned an Excellent rating of 4.7 / 5 stars.